X still struggles with moderating hate speech, says recent report.

How Twitter regulates alleged hate speech and misinformation amidst heated global conflicts, with focus on the Israeli-Hamas conflict.

Dealing With Online Hate Speech

Twitter has highlighted its vexed position between different parties in a conflict, as it underwent criticism from the Center for Countering Digital Hate (CCDH). The online platform is targeted to curb the dissemination of hate speech. This makes their decisions as a global arena for free expression inherently fraught.

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During May 2023, as rockets were fired between Gaza and Tel Aviv, the heated war of words contested between Israel and Hamas moved swiftly to Twitter. The social media platform quickly became a central exhibition area for the rage and schizophrenia of the ascendant tensions.

X still struggles with moderating hate speech, says recent report. ImageAlt

The hate speech and misinformation that proliferated unabated on the platform during these tensions drew criticism from testers. The tweets underlined the rising tension between the tech giant’s adherence to its policies on hate speech and the realities of moderating a global conversation fraught with conflicting narratives.

The criticism launched by the CCDH, according to insider sources, also pointed to occasions where tweets were left up for several hours before suspension followed, even though they clearly violated Twitter's rules against dehumanization and explicit violence.

The Israeli-Hamas Conflict

This conflict puts Twitter in a complex situation. Besides providing a platform for conflict narratives, it also emphasizes the accountability problem inherent in the system. Added to this is how the involvement of Twitter raises many questions about whether social media can moderate hate speech amid a global conflict.

The CCDH accused Twitter of failing to promptly act against users who posted inflammatory content about the Israeli-Hamas conflict. The Center's report highlighted the presence of tweets that fanned the flames of animosity, which were not promptly dealt with by the platform. And they questioned how this reluctance related to Twitter’s stated commitment to fighting hate speech and managing misinformation.

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Twitter was also scrutinized for its seeming lack of commitment to ensuring public safety. Critics argue that by neglecting to take prompt action against hate speech and misinformation, Twitter failed to adequately protect its users from potential risks associated with exposure to such content.

Meanwhile, Twitter insisted that they implemented a zero-tolerance approach to hate speech and misinformation related to the conflict. They defended their stance, saying that they had dedicated teams to swiftly respond to numerous reports of hateful conduct, violent threats, and abuse.

Twitter’s Hate Speech Policy

Twitter’s policies strictly prohibit dehumanizing language and hate speech. They also have clear guidelines regarding harmful engagements, incitement to violence, and related figures. The measures include addressing repeated violations by users, which may escalate to permanent suspension.

However, the CCDH believes that Twitter has been weak in enforcing these policies. According to them, the social media giant has been more reactive than proactive in dealing with hate speech and misinformation. They contend that Twitter needs to do more to prevent such content from appearing on the platform in the first place.

In an effort to effectively combat and prevent the spread of hate speech or misinformation on its platform, Twitter launched an ongoing effort to update its rules regarding safety. Through this, they hope to gather feedback from the public and expand their policies to effectively tackle problematic conduct and content.

Simultaneously, Twitter continues to underscore that it would take necessary action against individuals or groups who violate its rules and policies. They maintain the importance of user responsibility and spread of accurate information on the platform.

CCDH’s Recommendations

The CCDH stressed that Twitter could do more in tackling hate speech and misinformation. They emphasized that the company needs to invest significantly more resources into effectively moderating its platform, especially during times of heightened tension such as during the Israeli-Hamas war.

Besides, the CCDH also urged Twitter to promptly remove content that incites hate or spreads misinformation. They insisted that Twitter should respond swiftly to reports of abuse and take proactive measures to handle situations before they escalate.

Added to this, the CCDH recommended that Twitter implement an improved system for reporting abusive content. This process should help users to easily report accounts that breach Twitter's rules. They should also ensure that any reports of abuse are dealt with swiftly and effectively.

At the end of it all, the CCDH called on Twitter to shoulder its responsibility for regulating the content circulating on its platform. They suggested that Twitter should continually refine and expand its mechanisms to effectively police content, thereby ensuring that users are exposed to fewer harmful posts.


Twitter's situation in the Israeli-Hamas conflict reveals the complexities of moderating a global communication platform during an escalating political conflict. The social media giant is torn between maintaining fair policies to prevent hate speech and misinformation, and ensuring the free expression of views — a delicate balancing act, to say the least.

To deal with these challenges, they need to be more proactive in preventing the spread of such content, taking swift action when necessary and transparently communicating their actions. This isn't an easy task, but it's an essential one if Twitter is committed to ensuring that its platform serves as an open yet safe space for global conversation.

The critique by the CCDH has brought the spotlight on the urgent need for social media platforms to take stronger steps in combating hate speech and misinformation. It is indeed a call to arms for Twitter and other social platforms to rise to these challenges, taking their position as moderators of global discourse to new, more responsible heights.

As a global forum for expression, Twitter has the power to shape conversations and influence perspectives. Not only does it need to support free speech, but it also has a critical role in maintaining the sanctity of the discourse – a task that demands a constant, ongoing balance between its social responsibility and the protection of the rights of its users.